Frequently Asked questions:

Can I change the address on my order ?

As soon as your order is placed, it is processed by our office immediately. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we cannot therefore guarantee changes are able to be made however please call us on 0330 1247700 and we will try our best to accommodate your requirements

 

Can I modify my order?
As soon as your order is placed, it is processed by our warehouse immediately. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to make changes to existing orders. However please call us on 0330 1247700  and we will try our best to accommodate your requirements

 

How long does UK delivery take?

We aim to dispatch your order the same day if you place your order before 2pm.
However during busy periods this may take a little longer, in which case we would dispatch within 1-2 working days from when you place your order. Delivery can take 3-5 working days

 

I want my order delivered next day is this is possible?

Yes, sure as long as you place the order before 2pm and call the office and ensure to tell us we will ensure to try our upmost to fast track. This may cost extra for next day guaranteed delivery and may also depend on stock levels.

 

How long does international delivery take?

This depends in your countries postal system plus courier service we may use.

Subject to the size and value of the order on average deliveries to Europe, USA or Australia take between 7-14 days. Canada deliveries take up to 2 months due to the customs system. Deliveries to Asia and other parts of the world may take up to 2 months.

DHL deliveries may take 7 working days subject to country. Additional cost may incur

 

How do I track my order?

Once the order has been dispatched our admin team will email you with a tracking details if requested.

 

Something is missing from my order?
We are sorry this may be an error and genuine mistake please contact us on
sales@salmakarolia.com or call us on 0330 1247700 and we’ll take care of this right away

Can I stock your items and become a stockist?

Yes of course. We welcome people to be part of our SK family.  Please contact our sales team on sales@salmakarolia.com

 

What is your return policy?

Please click here to read our returns policy

 

Will I be responsible for import/ custom duties?
Orders shipped outside the UK and Ireland may be subject to shipping duties please be aware when placing orders

 

When will the out of stock items be back?
We endeavour to stock up as soon as possible in the meantime please feel free to sign up to our news letters to stay up to date with stock, news, offers and more.

 

Can I order by phone?

Yes of course. Please call us on 0330 1247700 and our friendly sales team will be happy to help

 

Will you share my personal details?

No. We do not sell or share any personal data. Your data will be automatically stored on our safe and secured systems to keep you updated with offers, hints and tips and news. If you wish to opt out just send us a quick email and we will be happy to remove you

 

Is the website safe to shop on?

www.SalmaKarolia.com is a Safe and secure website. Your payment details are not saved anywhere and cannot be seen by anyone.

We do not store or save any sensitive data. Our shopping cart software is supported by the 1 top-rated provider for security. 

 

Returns Policy

We hope you are fully satisfied with your product and enjoy using the SK brand. However if for any reason you wish you return your item you may do so to the following address:

Batley Business Centre
Unit 18
Technology Drive
WF17 6ER

 

Please note:

Shipping cost must be paid by the customer and sent via tracked and recorded postage service. Any items lost in transit and not tracked will be the responsibility of the customer.

We are unable to refund or replace used or opened items for hygiene purposes. Please ensure any returns are sent in the original packaging.

Refund may take up to 14 days to reach your account.

Any returns or damages please email us on sales@salmakarolia.com

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